At TripCator, we respect your privacy and ensure that your personal information is protected. We have a transparency policy with the information and data we collect about you and on how we intend to use it. All the details pertaining to this are mentioned in the Privacy Policy. Our policy is to make sure that the information that we have about you is there to give you exclusive offers and deals.

We completely respect your privacy and protect your crucial personal details. TripCator respects and protects your personal details and crucial information.

Our intentions and the objective while collecting your details is completely transparent. Our objective to use your information is to know you as a customer and offer you better deals and discounts.

The information shared with us is used to provide you with the requested services and enhance your experience as mentioned in our Privacy Policy.

We ensure all the possible measures are taken to safeguard your personal information. If you want to unsubscribe from all the marketing emails from our end, inform us about the same and we will stop. However, we cannot stop sending you the necessary updates and details about the service purchased by you. This is to keep you aware of your booking and travel itinerary.

TripCator respects your data protection rights and offers you full control over your details. You can receive access to the Data Protection Policy document to get better clarity about how we use the information provided by you. Hereunder, we provide you with all the relevant information regarding what details we collect, the way we collect, the purpose to collect it and how we use it along with to whom we pass it on.

Personal Information

Personal Details and information mean the set of personal details used to identify you physically and not just virtually. This includes your phone number, name, itinerary and your purchase history on TripCator. This information also includes the way you browse on TripCator's website and applications.

Ways to Secure Personal Information

We take all the measures that protect your personal information. A few ways to safeguard your information include:

• Keeping your booking reference confidential.
• When you book with TripCator, you are given a booking reference number on your email confirmation and on the tickets of every person on whose name booking has been made. It should be kept safe and not share it with anybody.
• In case you decide to share the booking reference with another person, they get the authority to access your bookings.
• While travelling with companions with whom you do not want to share your travel details, opt for a separate booking to get a different booking reference.
• Safeguard your personal information and the travel details from internet hackers, frauds and ‘phishing’. Phishing refers to getting your personal details through trickery. You might receive several unsolicited junk emails on your email via a third-party. These emails ask you to enter your bank details or password and reconfirm the same on a cloned site. Stay away from such practices.

Types of Personal Information

If you are travelling with other passengers and you have made the bookings, you must share the details with them as well. Here are the types of personal information collected by us:

• Information sent to TripCator to modify or complete the travel arrangement or booking made with us.
• Details like your name, address, phone number, email address, gender, birth date, payment information, passport number and account details are asked for to complete your booking.
• Your travel itinerary and booking details, any special arrangement requirements, or health conditions and dietary requirement information.
• If you have booked the tickets via a third-party service provider, we ask for the billing details and contact you for flight details.
• All the details of the past booking and travel arrangements booked with us.
• Details of the services we have provided you in the past.
• Details of online registration or other communication details.

We gather data regarding all the pages you view on TripCator and your web search pattern via cookies. This helps us in improving the website’s functionality and personalize our communication towards you. This includes the websites surfed by you before ours, banner advertisements and links posted on our marketing partners' websites.

To understand you better and customize website content for you, we use the data gathered from previous websites.

Sensitive Personal Data

Sensitive personal data collected by us from you in certain circumstances include:

• Special medical support like provision of oxygen, wheelchair, etc.
• A clearance from a doctor to fly in case of a medical condition.
• If you are pregnant for over 28 weeks.

Use of Personal Information

We use the personal information provided to us to make sure that:

• To provide you with the requested travel arrangements and deliver the services you have requested. For this, we require your name, residential address, email address, gender, account details, date of birth, passport number and complete payment information to process your bookings.
• To analyse and do market research.
• To provide you with the services as per the needs and better assistance.
• To improve the quality of services and TripCator's websites. In case you have given us limited access to send you marketing updates, we might still share the same about our services and offers that you booked with us.
• To inform you about the status of your services purchased with us and the latest service communications.
• To provide an enhanced and effective consignment service. To provide this, we may have to share your information with third-party suppliers who do this on our behalf. Some of the details are shared with third-parties involving customer service, credit card processing etc.
• To analyse you and other customers that are using TripCator's services and website. This helps to personalize the service, content and better user experience.

You can choose to not to share any of these aforementioned details with us. However, it may result in us not being able to deliver your special arrangements.

Duration of Saving Personal Information

TripCator has the policy to store your personal information only for the time we need it to process your booking or request. For eg: when a booking is made with us, we store your information to give you the requested travel arrangements and other than that we keep your details intact, which lets us respond to any complaints, queries or concerns related with your booking. To enhance your experience with us, we evaluate the information we keep and after that, we remove them safely.

Sharing your Personal Information

We share your details with our suppliers that are associated with us to help us in completing your booking. The major reason to provide them with this information is that they assist us in delivering the services to the visitors and understand you as a customer.

Information Access & Correction

It is your right to ask for a copy of the information that we save with us. This information includes:

Name of Passenger
Passenger Address
Mobile and Fax Number of Passenger
Email Address of Passenger
Affiliation and VAT Number of Passenger

To obtain the same, you have to request it from us in a written format. Send it to us on the following address:

85, Great Portland Street, London, England, W1W 7LT.

(To felicitate this service, we may charge a small amount). The purpose is for the same is to ensure that your details are up-to-date and accurate. To customize or remove certain details which you think are not correct, please give us a call on the given details and the same shall be correct by us within a time frame of 21 days from the date of the request.